Returns & Refunds

NORVEN accepts return requests for unused items within 30 days, subject to review and final eligibility confirmation by support.

Return window

You may request a return within 30 days for unused items in original condition and packaging. Please contact support before sending anything back.

How to start a return

Email support@norven.studio with your order number, product name, and reason for the return request. NORVEN support will review the request and confirm the next step.

Refunds

Refund eligibility depends on the item condition and the details of the return request. Refund timing and return shipping responsibility should be confirmed by NORVEN support before launch.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact support with photos and your order number so the issue can be reviewed.